In the IT Industry, we call this the 'break-fix' practice. This type of company bases their income on the fact that your technology will break, and you will pay them to fix it. These companies usually charge per hour for support, or perhaps offer a discount with blocks of prepaid time. Their technicians come to your office to solve a specific computer issue. The technicians will sove the one problem you called about, but they dont run maintenance on systems to minimize your downtime and ensure that your entire infrastructure is running smoothly. There's also no incentive for them to show anyone in your organization how to resolve even a simple problem (rebooting a router for example) because that means one less billable call in the future. This method works well enough for residential users with computer troubles, but let's be serious, you are trying to run a business.
You end up paying for expensive fixes, not solutions. Plus, your employees are down until the technician shows up.
Some tech support companies might offer to do regular preventative maintenance when visiting their clients, or they schedule these visits out regularly on specific dates and times. This is so the technician can fill up their day with as many on-site client visits as possible. When the tech visits your office, they usually have a block of time to complete a series of proactive maintenance tasks to keep your IT running well. This sounds pretty good so far, right? Unfortunately, the tech usually doesn't have the flexibility to go over the allotted time, especially without getting approval to bill you. The real kicker is if the tech finishes the tasks early, they are often instructed to just find other things to do to fill the block of time, or even worse, just move on to the next client. You'll still pay whether you get your hour or if it only takes the tech 15 minutes.
You will end up with a cookie-cutter contract that works harder for the tech support company than for you.
We do things differently. Stop paying outrageously-high hourly rates that sneak their way onto your bill, and get support for everyone in your company, when they need it, without the huge costs. We call it All Pointes Covered™, and it's designed to give you and your entire organization peace-of-mind when it comes to your IT. We take the best aspects of hourly support and the best aspects of preventative maintenance, add a live help desk that anyone in your company can call anytime without extra fees, and bundle it all together into an easy budget flat-rate plan. To keep costs low and our clients happy, we've spent a lot of time and money investing in an infrastructure that can automatically monitor your servers and workstations, detecting problems before they cause you downtime. The flat-rate plan includes security patches, virus protection, and much more. And so you can sleep soundly at night, we offer all of this 24 hours a day, 7 days a week. We even include on-site support visits! Get proactive and save time, money, and stress with All Pointes Covered™!
Welcome to Our New Site! We are proud to announce the unveiling of our new website at Technology Pointe!
Learn more about what Technology Pointe can do for your business.
Call us today 512.377.6514
2251 Double Creek Drive Suite #201Round Rock, Texas 78664