Technology Pointe, Inc. raises the bar for IT Support Services and electronic document management in San Antonio and surrounding areas.
Taking enterprise level IT practices and solutions, coupled with proactive care, round the clock maintenance and live help desk support to the next level is just one of our goals.
San Antonio, Texas January 2012: Though clearly a national service provider with clients from east coast to west and north to south, Texas based Technology Pointe, Inc. expands its All Pointes Covered operations into San Antonio. Marty C. Galliart, CEO and Vice President of Sales and Marketing writes “As a business owner, I know how much of a hassle it can be dealing with IT troubles. It’s expensive, it’s time consuming, and it’s downright frustrating. That’s why it is my personal goal to change the way businesses think about IT.” Round Rock based Technology Pointe, Inc. has successfully served the Austin, Texas area since 2000, providing IT support and consulting services to the small business sector. In 2011 Technology Pointe added a second Austin location, a Dallas office and in January of 2012 expanded into San Antonio with Houston on the horizon, says Galliart.
A Microsoft Gold Certified Partner, there are many other positives that set Technology Pointe apart from its competitors. “We offer a free All Pointes Covered assessment of your network infrastructure and map out weak points and issues that affect day-to-day operations before they occur.” remarks Galliart. The Technology Pointe difference is proactive maintenance to prevent downtime as part of its All Pointes Covered (APC) services. APC is a fixed rate flat fee designed to stop outrageous IT bills with hourly rates and costly downtime while giving everyone the support they need, when they need it, without the hidden costs. To keep costs low and clients happy, Technology Pointe invested in an infrastructure that can automatically monitor servers and workstations and detect problems and self correct them before they cause downtime. In today’s world, running a business is more than a full time job; it requires staying connected no matter where you are or what you’re doing. From web filtering and firewalls, mobile smartphones, back-up and disaster recovery, remote access and assistance to operating its own private cloud, Technology Pointe has a wide range of capabilities to take advantage of and is more cost effective than ever.
IT Service Providers are vastly different in their approach to providing services. One approach, often called the “break-fix” practice, is a pay-by-the-hour model that leaves no room for error in a budgeting society where “Murphy’s law” often rules. Customers hedging their bets solely on a preventative maintenance plan often leave out the flexibility of change in an ever changing business environment. Under this type of program businesses regularly go over the allotted time originally bid and allows the service provider to bill extra; a common tactic when attempting to win a client based on price alone. “Rest assured, with a low bid maintenance plan, there will always be a reason to bill you more than the quoted monthly fee” says Galliart. Technology Pointe, Inc. does things differently with its All Pointes Covered services by factoring in IT management components most others leave as “project” work. TPI often utilizes its client educational seminars called Lunch and Learn to educate businesses on these practices. “We want businesses to make informed decisions whether they do business with us or not” emphasizes Galliart. Technology Pointe’s Lunch and Learn seminars are designed to educate business owners and managers on the technology necessary to make them efficient and profitable as well as introduce them to TPI’s newest tool, an intuitive electronic document management software.
Chuck Cobern, President of Technology Pointe, adds, “We’ve taken our All Pointes Covered services not one but two steps further than just IT support”. TPI’s Electronic Document Management Software (EDMS) is truly easy to use with a Windows interface. This EDMS has fast search and dynamic views, security regardless of location, is customizable, has application integration and support for all file formats; provides collaboration and workflow for end users, check-in/out procedures and preserves every old version all while being simple to install and implement.
The final jewel Technology Pointe adds to the mix of their APC service is their Account Managers. In San Antonio, Technology Pointe has recruited the consulting expertise of Kari L. Neal, DD, CTC, HRDS, in January of 2012. Dr. Neal brings to the table a unique mix of understanding of technology and business processes. “We created the AM position with the thought in mind of having that one industry intelligent “go to” person for our clients who understands their business needs and day-to-day operations. Kari has over three decades of experience in healthcare, insurance, accounting and government process design, development and implementation” states Galliart. “As we continue to grow in the San Antonio market we will be looking for that same type of individual with a varied business background who will fit into our plans to expand and support our entire client base” adds Galliart.
With this innovative business format and dedication to customer service and education, it is clear that Technology Pointe covers many technologies at one pointe and truly has All Pointes Covered. For more information on Technology Pointe, Inc. or times and locations for their Lunch and Learn seminars check their website at www.tech-pointe.com.
