On-Site & Remote IT Support
The Best in IT Support
Our clients are people, not servers. We manage your network, but it's you we support.
Our unlimited on-site and remote support was designed with customer service in mind. We encourage your team to call in for any issues or how to questions. Our support agreements have no hours limits (excluding vendor management), so there is no hesitation about picking up the phone or emailing in for assistance.
Thanks to Technology Pointe, Inc. the only thing causing us stress is the next due date Congress will change! We were able to protect the members of our team at the highest risk by sending them home to work in the safety of their homes immediately! Thank you!
- Carrie D. Bradshaw, CPA, CCIFP (Client since 2016)
Everything is included:
- Unlimited remote and on-site support
- On-site support as needed - don't wait for your "scheduled" day
- After-hours support
- New user & computer setups
- Antivirus, spam filtering, security
- Dedicated CIO - quarterly budget meetings and IT strategy as needed
It is a relief not to have to follow up with our managed services provider to make sure all issues are resolved. Technology Pointe has kept me apprised of issues before they became problems and they treat each ticket as if we are the only client they serve. I wish I had signed up with them sooner!
( Office Administrator, Chamberlain McHaney, Customer Since 2015 )
Technology Pointe's Helpdesk is based in Round Rock, TX
Local and experienced staff
A dedicated team means no waiting for somebody to get back from another client before they can call you back. Over ten technicians are standing by, ready to take your calls. The majority of calls are able to be handled immediately - no waiting for a call back!
On-site Support in Austin and Dallas-Fort Worth TX
Our on-site teams in central and north Texas are available to come on-site as much as needed to make sure you are working 100%. In the event of an emergency such as a laptop being busted, we're able to be there within a few hours in most cases. For lower priority situations, we are able to schedule a visit the next day.